The process – from pan to plate
Private Flight’s unique system features benefit management at every stage. Take a look:
An order is placed
- Crew or in-house catering teams can order online anywhere, anytime – in advance or on arrival
- Crew benefit from a management-endorsed reward program supported by you and paid for by us
- Direct access to the cuisine your passengers like most with a constantly growing global network of premium providers, or using your existing providers
- In-depth passenger profiling makes it easy to cater for specific requirements and retain passenger service information with the company rather than the individual
- Regular items can be determined for consistency and ordered by all users
- All past orders are in one place to easily retrieve and reorder passengers’ favorite menus
- Staff have visibility to control budgets with itemized pricing at point of sale including per flight or per passenger budgets
- All orders are clear and consistently formatted with the requisite detail included – every time
- The company’s preferred currency is used so those ordering understand the relative value of everything they order
- Guaranteed receipt of orders by provider via Private Flight tracking
- Automatic operations centre/management notification keeps the right people in your team in the loop
- Ongoing proactive price negotiation across the entire network means you benefit from Private Flight’s purchasing power and challenge monopolistic pricing practices of the traditional supply chain
Order is tracked in real-time
- Check exact order status with nine-stage real-time logistics tracking
- Immediate notification of any questions or issues with an order, along with 24/7 support
- Benefit from local language support in many ‘challenging’ locations
The order is delivered
- Automatic handler/FBO notification keeps the right people in the loop
- Specific instructions are detailed when order is placed helping ensure delivery is made efficiently and according to any special protocols or requirements
- Premium final presentation is possible with Private Flight presentation tutorials
- Enjoy excellence in presentation, safety and security with appropriate delivery containers and presentation items
- Customized presentation menus are constructed at the touch of a button for more personal inflight service
Invoices and management reports are instantly updated and available
- Rapid invoice deployment allows you to close accounts quickly and easily
- Fully itemized invoicing enables you to proactively manage costs with a transparent pricing mechanism
- Have invoices delivered in your preferred currency
- Customized management reporting (e.g. on a per-crew, per-flight, per-aircraft, or per-owner basis) optimizes internal processes and documentation
- Management reports demonstrate to owners ongoing attention to achieving efficiencies – without compromising quality and service
- Detailed year-end reporting improves budgetary planning and reporting
- Breakdown of catering expenditure by category obtains full transparency across entire food and beverage-related spend
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