Quality assurance for management
Performance-related issues of quality and service need to be addressed at multiple levels and as part of an ongoing process. The following points are just a few that must be considered when the aim is to retain or improve quality standards:
- Food and beverage knowledge and experience of the Flight Attendant and/or the person placing the order
- Motivation of the Flight Attendant and/or the person placing the order
- Availability of a competent provider at selected departure point
- Ingredients and internal supply chains providers choose
- Clearly identified and documented expectations set prior to ordering
- Timing of order placement
- Quality and detail of order information provided
- Follow up to ensure all items are understood and available at placement
- Point-by-point order monitoring
Private Flight – like no other organisation in the industry –assists clients achieve their quality goals by implementing systems and procedures across the entire catering operation. As such, Private Flight offers you the opportunity to optimise your systems and procedures – ultimately leading to significant improvements in the products and services you deliver to customers.
We source, audit and train premium food and beverage providers in your key destinations. As your requirements evolve, we work quickly to find best-in-class providers.
Private Flight providers must meet our predetermined standards of safety, quality and presentation. Each are bound by specific terms and conditions (including liability obligations) as well as a detailed service level agreement (SLA) which is reviewed on an ongoing basis to ensure they continue to perform at an optimum level. All our providers must:
- Be innovative, creative and meticulous in their food preparation and presentation
- Provide food and beverage that is of the highest measurable standards
- Be customer-focused in their operations
- Provide comprehensive international menu selections, or be a best-in-class example of a specific cuisine
- Immediately update online menus when revisions are made (e.g. seasonal changes)
- Meet IFSA food processing and safety guidelines and have complete, up-to-date local food safety, handling and delivery certification
- Provide appropriate transportation including Camcarrier or (where possible) refrigerated delivery directly to the aircraft, handlers or crew hotels
- Supply securely sealed, tamper-proof orders using appropriate aircraft-specific catering products
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