Quality assurance for passengers
With Private Flight, your management team or company can set new benchmarks in customer service by integrating intelligent systems and procedures into their operation. After all, at Private Flight, we understand the mission is not simply to deliver ‘airline food’: rather, it is to deliver top quality cuisine for those who demand perfection.
Private Flight addresses both material and performance-related issues of quality and service at multiple levels and as part of an ongoing process. The following points are just a few that we focus on:
- VIP terms of reference and expectations
- Food and beverage knowledge and experience of the Flight Attendant and/or the person placing the order
- Motivation of the Flight Attendant and/or the person placing the order
- Availability of competent and celebrated providers at selected departure points
- Ingredients and internal supply chains providers choose
- Timing of order placement giving the provider sufficient time to go the extra mile
- Clearly identified and documented expectations set prior to ordering
- Quality and detail of order information provided
- Follow up to ensure all items are understood and available at placement
- Point by point order monitoring
Like no other organization in the industry, Private Flight assists management teams and companies in improving the quality of inflight catering. Our expertise and experience means we can be relied on to find, audit and train best-in-class providers. You enjoy outstanding cuisine with the assurance that quality is always prioritized.