Service and support for crew and catering teams

Imagine a whole office of people there to help you with catering orders – too good to be true? It’s not. With Private Flight, you will experience unparalleled service and support in ordering premium cuisine for your passengers.

Private Flight frees up your time by allowing you to place all your orders from one central system. You can include your standard items when building a menu, or search across menu categories for ideas – all within the one easy-to-use application. You can also save orders as favorites, making the next order even faster.  You’ll receive comprehensive system training before you start using Private Flight.

We monitor each order via a sophisticated tracking system, so you can view the order’s precise status from the moment you first place the order until its delivery. Should any issue arise, we have a 24/7 operations centre there to help you.

With our food presentation training, you’ll learn how to cook food to perfection and assemble final presentation professionally and with ease. And because your orders are sent in standard format to providers, you can include any specific delivery instructions, making it easy to ensure the order is delivered in the correct order, or that any specific royal/VIP protocols are observed.